ASKED QUESTIONS FOR EXPERTS
How do I get paid
for the money I earn?
You can be paid in a variety of different ways for
the money you earn through ASKOOL. You can request
a paper check, a transfer to your PayPal account or
Direct Deposit (If your account is in Canada).
How do I make changes
to my per-minute fee and other information on my listing?
You can change any information on each of your listings
by visiting the Expert Office section of MY ASKOOL.
Click the Edit link next to the listing you want to
update and scroll to the bottom of the page to update
your price. Click on Edit Listing and your changes
will be saved immediately. You must repeat this for
each listing you would like to update.
What is my status
and how do I change it?
Your status determines if you are “Ready”
to take a call, “Busy” having a phone
conversation or “Away”. Only Experts that
selected the “Ready” status can receive
calls on ASKOOL. If your status is set to “Away”,
users won’t be able to click the “Call
me” link and won’t be able to initiate
a call to you. To change your status, go to your Expert
Office in the MY ASKOOL section, select the appropriate
status and click on “Change Status”.
While you are receiving a call initiated on ASKOOL,
your status is automatically set as “Busy”.
When your call initiated on ASKOOL ends, your status
is set back to “Ready”. If you receive
a call not initiated on ASKOOL, your status won’t
automatically change. If your status is set as “ready”,
you may miss a call. Please, if you have set your
status as “Ready”, keep your phone line
open for ASKOOL calls.
Can feedback left
by customers be edited or removed?
We follow some basic rules to help ensure that the
feedback system isn't abused. We will remove feedback
in the limited situations when it contravenes dispositions
of the Member Agreement.
How do I make sure
ASKOOL has all of my correct payment information?
It's a good idea to verify that we have the correct
payment information for you (Payable to name, payment
address, etc). To verify the information you have
on file, and make sure you've requested payment, click
the "Get My Money" link in your Expert Office
in the MY ASKOOL section.