I've forgotten my
If you've forgotten your password, click on “Forgot
password?” and enter the email address with
which you registered on ASKOOL. We'll send your password
at that email address.
How do I add funds
to my account?
You can add funds to your account by credit card, check or direct deposit by clicking on the
“Add funds” link. Adding funds is secure
since our website benefits from the most advanced
encryption security and payments are made through
PayPal Secure Server which is a leader in online payments
and payments security (About
PayPal). ASKOOL accepts Visa, MasterCard, American
Express, Discover and all credit cards, debit cards,
ATM cards or check cards that are emblazoned with
a Visa or MasterCard logo.
What do I do with
the funds that are left in my account?
If you have money left over after a call or a purchase, you can
use it to talk to other Experts or make other purchases. You can also make a transfer to other Member accounts.
I cannot sign into
If you're unable to sign in, please verify that you're
using the correct password. Go to “Forgot password?”
and enter the email address under which you registered,
and we'll email your password at that email address.
Please note that your browser must have cookies enabled.
What do I do if I
click "Call Now" and my phone doesn't ring?
Please note that the call can take several seconds
to be initiated. If your phone doesn't ring, please
check the following: Make sure you've entered the
correct phone number by clicking on MY ASKOOL. If
you're using the same phone line to make calls and
connect to the Internet, remember to disconnect from
the Internet immediately after your page displays
the message ‘ASKOOL is calling you now’
to free up your phone line to accept the incoming
phone call. Make sure any system that blocks unidentified
or 800 number calls is not installed on your phone
line. You may have to check with your local telephone
If an Expert who was displaying a “Ready”
status didn’t take your call (your phone didn’t
ring!), please let us know by contacting us at firstname.lastname@example.org.
How do I find an Expert
whom I've spoken with in the past?
You can use the My Experts section of "MY ASKOOL"
to view a list of all the Experts you've called in
How do I update my
You can update all your personal information, including
your member name, password, phone number or email
address, by clicking on “My Contact Info”
in the MY ASKOOL section. Remember to click the corresponding
button in order to save your changes.
How do I check my
account balance and account details?
You can review and manage all your account activity,
including your account balance, transaction details,
call details, purchase details, etc., by visiting
the “Billing Info” section of “MY
How do I cancel my
To cancel your account, please submit a request to
Customer Service by visiting our Contact page.